Seasonal Tech Support Agent

Job Title: Seasonal Tech Support Agent

Job Type: Technical Support/Customer Service

Wage: Starting at $16.00 Hourly (higher wages available depending on knowledge and experience)

Job Duration: Seasonal, potentially from November to May depending on performance and business needs with the potential of a promotion to a permanent position

Job Flexibility: Multiple shift opportunities available (Day and Evening, from 20 to 40 hours a week depending on your personal preference

Job Qualifications: Basic to moderate computer and networking troubleshooting knowledge, job experience and education a plus

Job Location: Both fully remote and in-office opportunities are available

500 Grapevine Hwy, Suite 400

Hurst, TX 76054

(Bank of Texas Building, Dallas/Fort Worth Area)

Where can I apply? Easily apply and schedule an interview by visiting the following website: https://technologysupport.libertytax.com

How can I contact you for questions and comments: https://technologysupport.libertytax.com or (817) 765-6486

Job Summary

Technical Support Representatives work with Liberty Tax’s franchisee's ticketing system, phone, and remote assistance applications to resolve issues and answer questions in a timely and professional manner. Additionally, this position may be responsible for supervising staff, detecting and analyzing trending technical problems, and creating and updating policies, procedures, and knowledge base databases to ensure the maximum quality and timeliness of support services for our franchisees and corporate-owned locations.

Job Responsibilities 

• Initial installation and configuration of desktops and peripherals

• Support software and hardware installations, configuration and troubleshooting of workgroup networks, broadband ISP connections, and Liberty Tax Service proprietary applications

• Support various support projects, analyze customer problems and formulate plans of resolution

• Proactively look for ways to improve processes, operations, and the customer experience

• Document incidents thoroughly and accurately

• Responsible for the secure processing and communication of customer’s personal financial information and identity

Job Qualifications 

• Willingness to learn new computer programs and cloud services

• Attention to detail

• Strong verbal, writing, and troubleshooting skills

• High level of customer service and communication skills

• Strong hands-on experience and knowledge of Windows 10

• Strong hands-on experience and knowledge of workgroups and small office networks

• Able to quickly adapt to new workflows and projects

• Fluent in English, Spanish, and French a plus

Job Requirements 

• Ability to commute to our corporate office for 1 week of initial training (Exceptions available)

• Capable of working remotely

• Bring your own Device for remote work

• Windows 10 computer

• The ability to run Microsoft Teams and Google Chrome

• Stable internet connectivity

• Webcam

• Headset (loaner device available on request)

Employee Acknowledgement

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions. While this list is intended to be an accurate reflection of the current job, Liberty Tax reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, work load, or technological developments).

Liberty Tax is an equal opportunity employer.